Frequently Asked Questions
What days of the week do you deliver? We offer delivery Tuesday through Saturday. Orders may be placed any day of the week and well in advance of your requested delivery date. Is shipping included in the price? Shipping is not included in the price. Shipping will be calculated prior to checkout. You can also use our Shipping Calculator to estimate shipping for items in your shopping cart. How much does shipping cost? Shipping is dependent upon several variables including weight, dimensions and state. If ordering online, a shipping quote can be given on the shopping cart page by entering a zip code, or the checkout page using the address provided. If you need to give us a call at 207-799-8222 and we can give you a quote over the phone. When will I receive the lobster? Can I choose the date? Your delivery date can be specified in the delivery date section on the payment screen. You can schedule a delivery as far ahead as you'd like. Live lobster is always shipped FedEx Next Day Air. Other products such as meat or frozen tails may arrive different service levels depending on your location. Do I need to cook the lobster immediately or can I cook it tomorrow? We guarantee that your lobster will be alive upon delivery, however we do recommend cooking it the same day you receive it. With that said many people will store their lobster overnight and cook it the next day. If you plan to do this, we recommend purchasing the select size lobsters of 2lbs and up. They may be placed in your refrigerator with the seaweed they are packed in top keep them moist. Do not add fresh water to the lobster storage. Freshwater will kill the live lobsters. How do I track my shipment? On the date of shipment, a tracking number will be generated with the selected shipping provider and sent via email. This tracking number can be used to review the status of your shipment in transit, however this tracking number will not be valid for tracking until the shipment is picked up from our facility. If you have received this email and are not yet able to track the package this is most likely because the shipment has not yet been picked up from our facility. After receiving this notification email with the tracking number, wait until approximately 6pm that evening when the package becomes active in the shipping provider’s system. If after that time you are still not able to track the package, please contact our offices to speak with a representative Can I freeze the meat? Your fresh lobster meat can be frozen. Keep in mind that lobster is a delicate meat and freezing may affect the integrity of the meat. Can you include a birthday note? Yes, simply write your birthday message in the delivery description on the payment screen and we will type up a birthday message on a branded card. How do I specify delivery date? Your delivery date can be specified in the delivery date section on the payment screen. What happens if my lobster arrive dead? At Maine Lobster Now we pride ourselves on providing the absolute best Maine Lobster experience. We believe in this experience so much that we guarantee your lobsters arrive fresh and alive on the date of delivery. If for any reason your lobsters do no arrive as guaranteed, we will reimburse you for the product and make sure a satisfactory resolution is reached. In order to determine on our end that the product did not make the trip safely we will require a photograph and attempt to reach us via phone or email on the date of delivery. This picture can be sent to [email protected] along with your order number and the best way to reach you. What happens if my package arrives after my dinner party? The best way to protect against getting stuck with the bill is to add shipping protection to your order. Shipping protection provides peace of mind in cases where shipments are affected by the carrier. You will be fully reimbursed for lost, damaged, or deliveries after the selected date, please read our "Shipping Policy" for details regarding exemptions. What happens if my party is cancelled or I need to change the date of delivery? There is no risk to our customer by placing an order today for a future date. If you need to change the delivery date or cancel your order; these changes can be made prior to the ship date without a hassle. We even accept coupons that you may recieve via email after your order is placed just in case you see a deal come in after you place an order. Do I need to be home to receive my package? No, all package are sent with no signature required and will be left at your doorstep. Can I change the number of items after my order is scheduled? Yes, you can make any update to your order, big or small, prior to the ship date. Can I cancel or modify my shipment? All orders can be cancelled or modified prior to the shipment date. Once a tracking number has been generated a cancellation penalty may apply and any modifications are subject to surcharges based on the type of modification being made.