Frequently Asked Questions
We offer delivery Tuesday through Saturday. Orders may be placed any day of the week and well in advance of your requested delivery date.
Shipping is free on carts valued over $150.00. If your cart is below this threshold, you will be required to pay a flat rate shipping fee of $40.00.
Due to incurred Saturday delivery cost with our carrier, any customer who chooses to have their order delivered on a Saturday will incur an additional $12.00 fee. This fee is in addition to any shipping charges, and will still be require even if the customer reaches the free shipping threshold of $150.00.
Your delivery date can be specified in the delivery date section on the payment screen. You can schedule delivery as far ahead as you'd like.
We guarantee that your lobster will be alive upon delivery, however, we do recommend cooking it the same day you receive it. With that said many people will store their lobster overnight and cook it the next day. If you plan to do this, we recommend purchasing the select size lobsters of 2lbs and up. They may be placed in your refrigerator with the seaweed they are packed in to keep them moist. Do not add fresh water to the lobster storage. Freshwater will kill the live lobsters.
On the date of shipment, a tracking number will be generated and sent via email. This tracking number can be used to review the status of your shipment in transit, however, this tracking number will not be valid for tracking until the shipment is picked up from our facility. If you have received this email and are not yet able to track the package this is most likely because the shipment has not yet been picked up from our facility.
After receiving this notification email with the tracking number, wait until approximately 6 p.m. that evening when the package becomes active in FedEx's system. If after that time you are still unable to track the package, please contact our offices to speak with a representative.
You can also track your order status any time by visiting tracking.mainelobsternow.com.
Yes. You can freeze fully cooked lobster meat, however, we would not recommend freezing live or raw lobster.
Yes, simply write your gift message in the delivery description on the payment screen and we will add it to the shipment.
Your delivery date can be specified in the delivery date section on the payment screen. Simply select a delivery date on our calendar at checkout and your order will be packed and shipped the night before!
At Maine Lobster Now we pride ourselves on providing the absolute best Maine Lobster experience. We believe in the experience so much that we guarantee your lobsters arrive fresh and alive on the date of delivery. If your lobsters do not arrive alive, we will reimburse you via store credit If you follow the following directions.
- Please visit us at returns.mainelobsternow.com
- If your lobster arrives dead, provide a photo of the dead lobster on its back and submit this information in the claims portal.
- For underweight products, a photo must be submitted with the product on a food scale via the claims portal
- For spoiled products, a photo must be submitted showing product temperature over 40℉.
Due to the extremely perishable nature of our products, all claims must be submitted within 4 hours of the delivery date and time. Any claims submitted outside this window will be omitted. If you do not reach out within the specified timeframe, you may lose your right to our live lobster guarantee.
Yes, you can make any update to your order, big or small, prior to the ship date.
Please make any requests by contacting us directly at [email protected] or by calling (207)-799-8222. These request must be made before the scheduled day of shipment.
All orders can be canceled or modified prior to the shipment date. Our same day order cutoff ends at 8:00am EST the day of shipment. In other words, a shipment will be ineligible for cancelation on the day it is scheduled to ship
As soon as possible. Our team can only fill a limited number of orders per day before orders are shut off. The sooner you place your order and schedule your delivery, the better. We’d suggest you use the calendar option at checkout to choose the day that works best for you.
What day should I choose for my delivery date?
For frozen products, schedule your delivery date as soon as possible, especially if you have the freezer space. Thanks to our nitrogen freezing process, your frozen items will be just as fresh-tasting and delicious in your freezer as they are in our storage facilities.
For fresh products, place your order as soon as possible and schedule your delivery as close to the day you need it as possible. During the holidays, we may sell out of products and can only fulfill so many orders per day, so don’t risk your holiday meal or gift by waiting too long to order!
If ordering live lobsters, we highly recommend to cook them the same day they arrive or at the latest within 24 hours after delivery. We guarantee our lobsters will arrive alive, but as we cannot control their storage and handling after delivery, we cannot guarantee survival of lobsters kept overnight. Place your order today and schedule for the day you need it. Please note at checkout what days we do not deliver on. See below for more on our holiday delivery schedule.
All orders are prepared and packaged the day prior to your selected delivery date and are shipped overnight to ensure arrival on the chosen delivery date at checkout. We advise consuming the product immediately upon delivery, especially for live items like Lobster and Fresh Shellfish. Please plan accordingly to enjoy your seafood at its freshest!
Unfortunately, we do not deliver on these holidays. We’ve found those few delivery services which provide holiday delivery service to be too unpredictable or overburdened for reliable delivery on these holidays. We suggest using the calendar at checkout to find the closest day to these holidays for which you can schedule your order for delivery.
We do everything we can to ensure timely packing and shipping of all orders on our end, however, sometimes elements outside our control can affect shipping times. So, in the unlikely event that severe weather in Portland, Maine, or Memphis, Tennessee (FedEx’s national processing center) has delayed your order, we will notify you via email and your box may be rescheduled to arrive at a later date if the order cannot be fulfilled on time.
When your order leaves our facilities, you will be sent an email with a FedEx tracking number. The delivery time listed on their website is an estimated time of delivery and is subject to change. Minor delays are expected during the busy holiday season, and as long as your package arrives by 10 p.m. on the scheduled delivery date, we will consider it as arrived on the correct date and no refunds/reshipments will be allowed. Don’t worry though. Our frozen packages are designed to keep products frozen for 2-day shipping. If your order arrives after 10 p.m. of your delivery date, inspect the items and if anything is over the FDA threshold for food safety, take photos of the products and send them to [email protected] your order number and our customer service representatives will be happy to assist you. For example, if you choose 12/23 as your delivery date, but the package doesn’t arrive until 12/24 or later, you may be eligible for a refund. However, if the package arrives by 10 p.m. on 12/23, they are not eligible.
Yes. All packages are sent with no signature required and will be left at your doorstep, however, you do need to be home within 4 hours of delivery to inspect your package and store it properly.
If anything is wrong with any of the contents within your order, and you do not reach out within the specified timeframe of 4 hours after delivery, you may lose the right for reimbursement via store credit.