Frequently Asked Questions
Use the delivery calendar at checkout to see the dates available for your address and products. Saturday and holiday availability may vary, and any applicable delivery charges are shown at checkout. If a date is unavailable, contact us with your ZIP code and product details for help.
Shipping charges, free-shipping offers, Saturday-delivery fees, and holiday or expedited-service surcharges are shown at checkout. They depend on your products, address, selected date, and carrier service. Review the complete total before paying. If you paid for a delivery service that was not provided, the applicable service fee will be refunded to the original payment method under our current terms.
Choose an available delivery date from the calendar at checkout. Available dates and services depend on your products and destination, so use the date and service in your order confirmation. Tracking usually updates after the carrier receives or scans the shipment. We cannot guarantee an exact arrival time.
Cook live lobsters on the day they arrive. We do not guarantee that they will survive overnight after delivery. Follow the storage instructions provided with your shipment and do not cook or eat a lobster that is dead or nonresponsive. Report an arrival issue through the Claims Portal within four hours of delivery.
Use our order-tracking page or the tracking link in your shipment email. Tracking normally becomes available after the carrier receives or scans your shipment. If there is no update or delivery appears incorrect, contact us with your order number. For a package marked delivered but not found, submit a claim within four hours of carrier-recorded delivery.
Safely handled, cooked lobster meat can be frozen promptly in suitable packaging. Follow the product label and storage instructions. Do not freeze a live lobster as a storage method or eat a dead or nonresponsive lobster. For frozen seafood that arrives partially thawed, ice crystals or a measured temperature of 40°F or below generally allow refreezing, although quality may change. If it has been above 40°F for two hours or longer, or the time above 40°F is unknown, do not eat it.
Yes, simply write your gift message in the delivery description on the payment screen and we will add it to the shipment.
Choose an available delivery date from the calendar at checkout. Available dates and services depend on your products and destination, so use the date and service in your order confirmation. Tracking usually updates after the carrier receives or scans the shipment. We cannot guarantee an exact arrival time.
If your live lobster arrives dead or nonresponsive, do not eat it. Submit a claim through our Claims Portal within four hours of carrier-recorded delivery. Include your order number and a clear photo of the lobster lying on its back on a flat surface. Our live-arrival guarantee applies to delivery on the scheduled date, subject to the current terms and exclusions. Approved claims may receive credit, replacement, or a refund as applicable; an outcome is not guaranteed before review. Lobsters kept overnight after delivery are not covered by a survival guarantee.
Contact info@mainelobsternow.com or call 207-799-8222 to request a cancellation or change at least 24 hours before your scheduled shipment date. Requests within 24 hours depend on fulfillment status and may not be possible. A request is effective only after Maine Lobster Now confirms it. Orders cannot be canceled after they have been transferred to the carrier. Address changes are not guaranteed, and additional charges may apply.
Contact info@mainelobsternow.com or call 207-799-8222 to request a cancellation or change at least 24 hours before your scheduled shipment date. Requests within 24 hours depend on fulfillment status and may not be possible. A request is effective only after Maine Lobster Now confirms it. Orders cannot be canceled after they have been transferred to the carrier. Address changes are not guaranteed, and additional charges may apply.
Order early and choose a delivery date available at checkout. Frozen products can be ordered ahead when you can promptly store them safely. For live lobster, choose the day you intend to cook it and cook it on the day it arrives. We do not guarantee survival overnight after delivery. Delivery times are estimates, so allow for carrier variability when planning an event.
Order early and choose a delivery date available at checkout. Frozen products can be ordered ahead when you can promptly store them safely. For live lobster, choose the day you intend to cook it and cook it on the day it arrives. We do not guarantee survival overnight after delivery. Delivery times are estimates, so allow for carrier variability when planning an event.
Use the delivery calendar at checkout to see the dates available for your address and products. Saturday and holiday availability may vary, and any applicable delivery charges are shown at checkout. If a date is unavailable, contact us with your ZIP code and product details for help.
Weather and other events outside the carrier’s reasonable control are excluded from the Delivery Guarantee except where applicable law requires otherwise. Check tracking and contact us if your shipment is delayed. If a delayed package arrives, accept it unless Maine Lobster Now or the carrier directs otherwise, inspect it promptly, and report visible product issues through the Claims Portal within four hours of delivery. Do not eat questionable seafood. A purchased service fee may still be refundable if that delivery service was not provided. See our current terms.
Carrier delivery estimates are not a guaranteed dinner-party arrival time. Delivery by 10:00 p.m. local time on the scheduled date is considered on time. A covered carrier operational delay of one or more calendar days may qualify under our Delivery Guarantee; weather and other exclusions apply. Inspect the shipment promptly and report visible product issues through the Claims Portal within four hours of delivery. Coverage and the remedy depend on the facts and current terms.
Arrange for someone to retrieve, inspect, and safely store your shipment promptly on the scheduled delivery date. The carrier may leave it without a signature, knock, or doorbell, but release at a particular location is not guaranteed. Follow any carrier pickup instructions. Report visible or reasonably discoverable issues through the Claims Portal within four hours of carrier-recorded delivery. Concealed issues that could not reasonably be discovered then must be reported within 24 hours of discovery and no later than 48 hours after delivery; post-delivery handling damage is excluded. Accepting a package does not waive a claim or require eating questionable food.