**** Holiday Shipping Notice ****Due to the high volume of shipments from December 19th to December 25th all shipping providers have suspended guaranteed service times and all shipping services will be scheduled as end of day. Shipments may also encounter delays of up to one business day without notice due to increased volume of shipments. This may void normal coverage for shipping protection due to the suspension of guaranteed service dates and times.
Address ValidationMaine Lobster Now will ship all products to the address submitted by the customer. If an deliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.
Signature RequirementsAll shipments that have a merchandise value of $800.00 or more require a direct signature. All shipments that are delivered to a business require a signature. All other shipments are sent no signature required.
Post Office Box*Notice to Google Trusted Store* No deliveries will be made to a Post Office Box.
Delivery TimeOnce shipments are passed to our carrier, UPS or FedEx, shipments are guaranteed to be delivered by the end of the day(11 pm local time) on the delivery date selected by the customer at checkout.
NOTE: Most shipments are delivered before 10:30 a.m. local time. If need to know the specific expected delivery time to your area please contact us here for more information on your lobster shipment.
Saturday DeliveryWe accept all orders for Saturday delivery and will use UPS or Fedex to deliver to that area. Unfortunately, in some cases Saturday delivery is not available with either carrier. Please contact us prior to placing your order to see if saturday delivery is available in your area. All Saturday deliveries will incur an additional weekend delivery fee per box, as specified in the checkout page.
Tracking InformationAfter you place your order, a tracking number will be generated on the ship date by UPS or Fedex and sent to you via email. This tracking number can be used to review the status of your shipment in transit, however this tracking number will not be valid for until the shipment is picked up from our facility at 6 pm EST. If after that time you are still not able to track the package, please contact our offices to speak with a representative.
Recipient ResponsibilityIt is the customer's responsibility to receive the package(s) on the date of delivery. In the event the customer is not available to receive the package(s) Maine Lobster Now reserves the right to refuse any refund or reshipment. It is the customer's responsibility to notify the recipient of these terms.
In the event that your package is delivered and something happens after left at the address, Maine Lobster Now does not assume responsibility for the package. All shipments under $800USD are sent with a Shipper Release clause meaning that as long as the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products.
If the recipient of a package refuses or denies delivery for any reason this forfeits any refund that may be available, this includes but is not limited to late delivery, damaged package, spoiled goods, etc.