It is the customer's responsibility to receive the package(s) on the date of delivery. In the event the customer is not available to receive the package(s) Maine Lobster Now reserves the right to refuse any refund or reshipment. It is the customer's responsibility to notify the recipient of these terms.
In the event that your package is delivered and something happens after left at the address, Maine Lobster Now does not assume responsibility for the package. All shipments under $800USD are sent with a Shipper Release clause meaning that as long as the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products.
If the recipient of a package refuses or denies delivery for any reason this forfeits any refund that may be available, this includes but is not limited to late delivery, damaged package, spoiled goods.
We are able to offer estimated delivery times from our shippers as a convenience to our customers. These standard services times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with the highest priority service levels available and are always available to provide additional shipper information that may be useful. End of day services are approximately 5:00pm and packages delivered after that time on the scheduled delivery date would qualify for a late package claim as long as Shipping Protection is included.
Customers who pay for shipping protection will be eligible for a full refund or reshipment if their delivery is delayed for the following reasons: delivered late due to flight delays, mechanical failures, or improperly sorted packages, and/or damaged in transit by the carrier. This would cover in the event that the shipment is affected by any of these conditions and unable to be delivered on the scheduled delivery date. Severe weather conditions which cause delayed arrival will disqualify any refund even if shipping protection has been included but even in cases affected by inclement weather we will work with you to ensure a satisfactory resolution is found.
Once in the possession of the shipping provider Maine Lobster Now can not take responsibility for any issues encountered during transit. We offer the shipping protection as a coverage for damaged or lost packages. For customers who remove the shipping protection from their order a refund or reshipment due to these conditions is at the discretion of Maine Lobster Now.
Maine Lobster Now will ship all products to the address submitted by the customer. If an undeliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.
All shipments that have a merchandise value of $800.00 or more require a direct signature.
All shipments that are delivered to a business require a signature.
All other shipments are sent no signature required.
Post Office Box
No deliveries will be made to a Post Office Box.
We accept all orders for Saturday delivery and will use UPS or Fedex to deliver to that area. Unfortunately, in some cases Saturday delivery is not available with either carrier. Please contact us prior to placing your order to see if Saturday delivery is available in your area.
After you place your order, a tracking number will be generated on the ship date by UPS or Fedex and sent to you via email. This tracking number can be used to review the status of your shipment in transit, however this tracking number will not be valid for until the shipment is picked up from our facility at 6 pm EST. If after that time you are still not able to track the package, please contact our offices to speak with a representative.
Cancelling or Modifying Shipments All orders can be cancelled or modified prior to the shipment date. Once a tracking number has been generated a cancellation penalty may apply and any modifications are subject to surcharges based on the type of modification being made.