It is the customer's responsibility to receive the package(s) on the date of delivery. In the event the customer is not available to receive the package(s) Maine Lobster Now reserves the right to refuse any refund or reshipment. It is also the customer's responsibility to notify the recipient of all terms listed below.
In the event that your package is delivered, and something happens after it is left at the address, Maine Lobster Now does not assume responsibility for the package. All shipments under $800USD are sent with a Shipper Release clause meaning that as long as the driver feels comfortable leaving the package at the delivery address they will, without requiring a signature. This ensures that our shipments are received within a timely manner due to the perishable nature of our products.
If the recipient of a package refuses or denies delivery for any reason, this forfeits any refund that may be available. This includes but is not limited to late delivery, damaged package, spoiled goods and applies to all packages.
We are able to offer estimated delivery times from our shippers as a convenience to our customers. These standard services times are not guaranteed and are provided as the average delivery time to a specific area. We ship our packages with the highest priority service levels available and are always available to provide additional shipper information that may be useful. End of day services are approximately 10:00pm and packages delivered after that time on the scheduled delivery date would qualify for a late package claim as long as Shipping Protection is included.
The option for shipping protection is included in all orders until removed during the checkout process. This added service covers your package if for any reason a delay is experienced while in transit with our shipping providers. Delays can be caused by the following events: Improperly sorted packages, Mechanical Malfunctions, Flight Delays, Weather, Etc. Understanding that these events are out of the control of all parties involved we offer a worry free protection which would cover in the event that the shipment is affected by any of these conditions and unable to be delivered on the scheduled delivery date. With delays caused by forces outside of the control of our shipping providers, specifically weather, packages are not normally covered, however any order affected by this type of delay will be taken into consideration to ensure that a satisfactory resolution is provided.
Once in the possession of the shipping provider, Maine Lobster Now can not take responsibility for any issues encountered during transit. We offer 'shipping protection' as a coverage for damaged or delays at the fault of our shipping providers within the scope of normal coverage by these shipping providers. For customers who remove shipping protection from their order, a refund or reshipment due to these conditions will not be available. Delays caused by forces outside of the control of the shipping providers, ie. weather, are not normally covered and will be at the discretion of Maine Lobster Now.
Maine Lobster Now will ship all products to the address submitted by the customer. If an undeliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.
Certain restrictions apply to orders shipping to Hawaii and Alaska. Restrictions with our shipping providers limit shipping to some areas of Alaska as they are serviced by a third part delivery system and can not be guaranteed. It is the responsibility of the purchaser to check whether or not a third party services remote areas of Alaska, and Maine Lobster Now does not assume responsibility for packages not delivered on the desired delivery date in the event a third party service it used. Product restrictions apply to Hawaii in compliance with their Agricultural Department and the monitoring of invasive species like; Mussels, Clams, Live Lobsters and other types of shellfish and aquatic animals. We have a close relationship with the Agricultural Department and will help in the process of obtaining an 'Import Permit' to allow the shipment of those products. Please contact with any questions regarding shipping restrictions to specific states.
All shipments that are delivered to a business require a signature.
All other shipments are sent no signature required and will be left in a safe location closest to the first access point of the residence.
Post Office Box
No deliveries will be made to a Post Office Box.
We accept all orders for Saturday delivery and will verify with UPS on availability of Saturday delivery to your shipping zip code. Unfortunately in some cases Saturday delivery is not available, please contact us prior to placing your order to see if Saturday delivery is available in your area. Saturday deliveries are subject to an additional $16 Saturday delivery fee which will be added to the order when the delivery date is selected.
After you place your order, a tracking number will be generated on the ship date by UPS and sent to you via email. This tracking number can be used to review the status of your shipment in transit, however this tracking number will not be valid for until the shipment is picked up from our facility at 6 pm EST. If after that time you are still not able to track the package, please contact our offices to speak with a representative.
Cancelling or Modifying Shipments All orders can be cancelled or modified prior to the shipment date. We must be contacted directly in order to process any order modifications or shipping corrections, as there may be additional fees applicable. During peak periods there will be no cancellations on the date of shipment and any exceptions outside of those times may be subject to cancellation penalties.