Damaged and/or Spoiled Products(Live Lobster Guarantee): At Maine Lobster Now we pride ourselves on providing the absolute best Maine Lobster experience. We believe in the experience so much that we guarantee your lobsters arrive fresh and alive on the date of delivery. If for any reason your lobsters do no arrive alive, we will reimburse you for the spoiled product costs. This will typically be provided in the form of a refund for the spoiled product, a reshipment is not guaranteed unless all items in the shipment were affected. We require a photograph of the affected products and customers must attempt to reach us via phone or email on the date of delivery. Please make sure the picture properly shows the spoiled products or lifeless lobsters and this can be sent to firstname.lastname@example.org along with your order number and the best way to reach you.
Shipping Protection: Customers who pay for shipping protection will have their product cost, packaging costs, and shipping costs fully reimbursed for the following reasons: delivered late due to flight delays, mechanical failures, or improperly sorted packages, and or damaged in transit by the carrier. Severe weather conditions which cause delayed arrival will disqualify any refund even if shipping protection has been included.
Damaged Package: In the event that you received a package with exterior visible damage, email Maine Lobster Now on the date the package was delivered with photographs of the damage to: email@example.com. Do not throw away contents or packaging as an inspection must occur by our carrier, UPS or FedEx. Refund eligibility will be subject to investigation done by UPS and Maine Lobster Now.
Undeliverable Address: Maine Lobster Now will ship all products to the address submitted by the customer. If an deliverable or incorrect address is submitted, no refund or reshipment will be issued. Shipping to a closed business will also void the customer from any refund.
Weather: Once a shipment has been delivered to the carrier, UPS or Fedex, any weather delay will void any eligibility for a refund on product, packaging, and shipping costs even if the package has insurance. Please check for inclement weather on your desired delivery date.
Maine Lobster Now guarantees that our packages are received with all ordered products. If for any reason you receive a package which is missing an item that was ordered, you must reach out to us directly via phone or email on the date of delivery. We may require that a picture be provided showing the package and after investigation a refund or credit for the missing item will be issued toward a future order. In the event the customer does not report the missing items on the date of delivery, Maine Lobster Now reserves the right to refuse any refund. In the event that items were purchased on a gift card (coupon code), the refund will post to the gift card(coupon code). Items will not be reshipped.
All refunds will be issued within 21 days from the date of refund request. All full or partial credit card refunds will refund back to the credit card used by the customer described in the "billing information" section of the invoice.
Maine Lobster Now will fully refund all orders prior to the shipping date, once the purchased items are delivered to the shipping carrier it is at Maine Lobster Now's discretion whether to make any refund.