Refund policy

How We Resolve Order Issues

If there is a problem with your order, submit a claim through our Claims Portal so we can help resolve it. Depending on the issue and applicable guarantee, an approved claim may be resolved with store credit, a replacement shipment, or a refund to the original payment method.

Covered late-delivery claims are ordinarily resolved through store credit for the products materially affected. A refund to the original payment method may be approved after individual review. Products that remain safe and usable do not qualify solely because delivery was late. Separate paid delivery-service refund rules still apply.

Because seafood is perishable, do not physically return products unless Maine Lobster Now instructs you to. Report visible or reasonably discoverable issues within four hours of carrier-recorded delivery and provide the requested evidence. A concealed issue that could not reasonably be discovered within four hours must be reported within 24 hours of discovery and no later than 48 hours after delivery; this exception does not cover deterioration or damage from handling after delivery.

Eligibility, reporting deadlines, guarantees and exclusions are explained in our Terms and Conditions.